This site is set up for UK mainland deliveries, if you are outside mainland UK and wish to place an order there will be an additional surcharge added to your delivery. You will be contacted with the full delivery cost.
Charged for Deliveries. All charged for deliveries will be sent with APC. They charge £7.65 for up to 20kg and 35p per kilo thereafter for a next day service, however we will only charge a flat rate of £7.65. Saturday and timed deliveries are available but will incur an extra charge. We will contact you if your order falls into the charged for category. This is usually a next day delivery service dependant on the time you placed your order.
Free Delivery details. The free delivery is mainly for single items or small orders which will be delivered by Royal Mail. This does not include for example, bags of growing medium, large grow systems, large carbon filters etc as the cost of sending these items for free will wipe out any profit we make selling it in the first place. Please allow up to three days for your parcel to arrive when using the free delivery option.
We will endeavour to send out all orders placed before 11:30am the same day. This is usual but not guaranteed so please be prepared to wait up to three days for delivery. If your order is despatched on Friday you wont receive it until the following Monday.
Once your order has been picked, packed and booked in with the courier you will receive a confirmation email stating your order is ready and will be collected the same day. You will also be provided with a tracking number so you can monitor your parcel(s) progress.
You will be notified by email or phone if any items you have ordered are out of stock and the expected due in date.
Upon receipt of your order please check thoroughly and report any damaged items by phone or email.
If possible please leave a contact phone number incase the courier or we need to contact you.
A signature is generally required by the courier.
All items are shipped in plain packaging and unless otherwise stated all parcels will be marked do not leave with neighbour.