Updated Delivery Information
We are sending out online orders on a Monday Tuesday Thursday and Friday for now.
Anyone wishing to place an online order for delivery we are able to send out goods by courier which is a paid for service that costs £7.65. This is usually a next day service but please allow extra time for the current situation.
If you are ordering online then please let me know a Safe Place for the courier to leave your order without coming into contact with you, something like leave in porch or leave by front door.
Keep an eye on our home page for further updates and contact us by email if you have any questions. Take care
This site is set up for UK mainland deliveries, if you are outside mainland UK and wish to place an order there will be an additional surcharge added to your delivery. You will be contacted with the full delivery cost.
All deliveries will be sent with APC. They charge £7.65 for up to 15kg and 35p per kilo thereafter for a next day service, however we will only charge a flat rate of £7.65. Some products are excluded like multiple bags of growing medium and large systems, you will be informed of any extra cost before your order is sent. Saturday and timed deliveries are available but will incur an extra charge. We will contact you if your order falls into the charged for category. This is usually a next day delivery service dependant on the time you placed your order.
We will endeavour to send out all orders placed before 11:30am the same day. This is usual but not guaranteed so please be prepared to wait up to three days for delivery. If your order is despatched on Friday you wont receive it until the following Monday.
Once your order has been picked, packed and booked in with the courier you will receive a confirmation email stating your order is ready and will be collected the same day.
You will be notified by email or phone if any items you have ordered are out of stock and the expected due in date.
Upon receipt of your order please check thoroughly and report any damaged items by phone or email.
If possible please leave a contact phone number incase the courier or we need to contact you.
A signature is generally required by the courier.
All items are shipped in plain packaging and unless otherwise stated all parcels will be marked do not leave with neighbour.